Communications Center

image signs 911 logo


It is the mission of  Rutherford County 911 Communications 
to continually strive to reduce the time required for those in Rutherford County 
to receive emergency aid when requested, and to assure the most efficient and effective
provision of Public Safety services to save lives, protect property, and enforce the law, 
while assuring the safety of those providing such services. 

Quality Assurance 
Mission Statement
It is our mission to assure that every call received is handled with the 
highest level of professional skill and care, along with top-quality customer service.
We strive to achieve our mission by reviewing and evaluating calls, and 
consistently providing timely, relevant feedback, including coaching 
and remedial training as appropriate.

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THE FINAL TEXT to 911 jpeg 

Rutherford County 9-1-1 Communications Launches Text-to-911
On January 30, 2014 the FCC (Federal Communications Commission) adopted a policy statement with the goal that all wireless telephone companies and providers of interconnected text messaging services should enable consumers to send text message to 911.  The commission encouraged industry developed solutions to achieve this goal, and proposed rules that would require all covered text providers to support text-to-911 by December 31, 2014. The four largest carriers (AT&T, Sprint, T-Mobile, & Verizon) volunteered to make text-to-911 available to all PSAPs (Public Safety Answering Point) by May 15, 2014. The Commission has encouraged PSAPs to begin accepting texts as text providers develop text-to-911 capability. It is up to each PSAP to decide whether and when to begin accepting texts. (

How to text 9-1-1 in an emergency:

  • Enter the numbers “911” in the “To” field;
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and       type of help needed;
  • Push the “Send” button.
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
  • Text in simple words – do not use abbreviations.
  • Keep text messages brief and concise.
 Below are a few video links for how to text 9-1-1:


Below are a few things to know if you need to text 9-1-1:

  • Text location information is not equal to current location technology.
  • As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received.
  • Text-to-9-1-1 is not available if you are roaming.
  • A text or data plan is required to place a text-to-9-1-1
  • If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.
  • Photos and videos cannot be sent to 9-1-1 at this time.
  • Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1.
  • Do not text and drive!

Residents are encouraged not to “test” this service by texting 911 unnecessarily. Texts to 911 require the call taker to stay on that line, thus not allowing the call taker to answer other lines that could be life threatening emergencies.

Are you locked out of your vehicle?

The LockOut Line is a resource of numbers to area Locksmiths and Traffic Control agencies who can assist.




Emergency: 911
Non-emergency: 828-286-2911
Fax: 828-287-6157
Lockouts: 828-288-4004
Director: Lt. Greg Dotson 828-287-6095
Assistant Director: F/Sgt Roman Scruggs 828-287-6051

Rutherford County Communications
153 Sparks Dr.
Forest City, North Carolina 28043